A Message to Our Customers

As our company responds to COVID-19, the health and safety of our employees and customers remains our top priority. We are committed to your comfort and addressing your family’s HVAC and plumbing needs through this ongoing health crisis.

We understand that coming into your home demonstrates the trust you have in us; we value that trust. Well before the pandemic, Darnold and Lyons employees were supported and encouraged to stay home if sick. Our staff understand they need to take every precaution to keep themselves, their families, and our customers safe now more than ever.

If we need to come into your home, please know we are taking every precaution to keep your family safe, as we always have.

—Grant Spencer, President, Darnold and Lyons Heating and Cooling

Questions and Answers

Do you need to come into my home?

Some repairs and services may not require our employees to come into your home but many do. During this crisis, if there is any way to avoid or minimize entering your home or business, we will do our best to do so.

If someone in my home is sick, will you come to make needed repairs?

We understand that some of our customers will get sick. If you need HVAC or plumbing services, please call us to develop a plan of service. The health of our employees and customers is a priority. If there is any way we can provide you needed services and keep our employees safe, we will do so.

Will you be wearing masks when you are in my home or business?

Due to the recent change in the recommendations of health experts about the effectiveness of wearing masks, Darnold Lyons is in the process of obtaining masks for each technician to wear during service visits. Darnold and Lyons does not allow sick employees to provide services to our customers, but we are taking the steps necessary to ensure we are doing everything possible to keep both our employees and customers safe. If you are uncomfortable having our technicians come before we are able to obtain the masks, please let us know and we will be sure to schedule your appointment once the masks are available.

What can I do myself to decrease the need to have a service technician in my home?

If you think your system is not heating or cooling properly, check all circuit breakers or fuses to ensure your system has power. Make sure your thermostat is set correctly. Always check to make sure your system filter is clean. While this may not protect your family from COVID-19, it helps ensure your system operates efficiently and for optimal comfort and health for you and your family.

Can my HVAC system protect me from COVID-19 and other viruses?

There are systems available that will clean the air and kill germs. Only systems that trap and kill bacteria and microbes can provide added protection. Consult an HVAC Professional to determine what options may be added to your existing system.